Privacy Policy

Chang Florist (DBD e-Commerce Registration 3301800453444) is the data controller for your personal information. Reach us at info@changflorist.com.

To process your order, we collect your name, email, phone, and billing details — and your recipient's name, address, and phone. If you create an optional account, we also store your order history and saved addresses.

We use your information only to fulfill and deliver your order, communicate about it, and meet legal and accounting obligations. We never sell or rent your data.

We share only what's necessary: partner florists (recipient name, address, phone — to complete delivery); Stripe (payment — we never see or store your full card number); Cloudinary (hosting delivery photos). We don't share your data with anyone else.

Our delivery team or partner florists may contact the recipient by phone when needed to arrange or confirm delivery. If you'd prefer we don't call the recipient, just leave a note with your order.

We use minimal cookies to remember your currency preference and whether you've dismissed announcements. They don't track you across other websites.

We keep your order records so you can refer back to your purchase history. You can ask us to delete your data at any time, and we'll do so — except for records we're legally required to retain (such as for accounting and tax).

Under the PDPA, you have the right to access, correct, delete, or export your data, and to withdraw consent or object to processing. To exercise any of these, just contact us. You may also complain to Thailand's Personal Data Protection Committee (PDPC).

We protect your data with industry-standard measures, including encrypted connections and secure payment processing through Stripe.

We may update this policy from time to time. The latest version is always on this page, with the date last updated.

Questions about your privacy? Contact us at info@changflorist.com.